You dream, we deliver

Fast, convenient, keeping you informed… there are many, many reasons why we now offer one of the best delivery services around.

Our delivery charges

Free standard delivery on medium, large or fragile orders over £500

Postal items

(Small, low value, non-fragile orders. E.g fixing kit, flexi waste pipe, shut off valve)
 StandardNext Day*
Royal Mail£3.99£4.99

Small items

(Orders for non-fragile items, below 30kg in weight. E.g tap, waste fitting, soap dish, shower head)
 StandardNext Day*
Parcel Deliveryfrom £7.99from £9.99

Medium items

(Any order over 30kg, but below 50kg in weight OR fragile items under 30kg. E.g. toilet, basin, heated towel rail)
 StandardNext Day*
Courier Deliveryfrom £14.99from £24.99

Large items

(Any order over 50kg in weight. E.g. bathroom suite, shower enclosure)
 StandardNext Day*
Specialist Deliveryfrom £34.99from £49.99

Orders over £500 in value

(Any order over 30kg OR containing fragile items that are over £500 in value)
 StandardNext Day*
Specialist DeliveryFREEfrom £49.99

Restrictions apply to areas listed in "Delivery restrictions" below

Why choose us for delivery?

  •  Fast and reliable service to all areas of the UK
  •  Choose your own delivery date and see all costs up front
  •  A new state of the art distribution centre means quicker picking and packing of your order
  •  A dedicated fleet of VictoriaPlum.com drivers means a more personalised service
  •  We’ll keep you informed by text, email or phone
  •  Our specialist delivery service for large or fragile items means we’ll deliver direct to the room of your choice and remove your packaging if you wish
  •  Next day delivery* available when you order before 2pm
  •  Some of the most competitive delivery charges around
  •  Free standard delivery on medium, large or fragile orders over £500

Delivering your items

 

Delivering your postal items

Small, low value orders, NOT classified as fragile
  •  Will be delivered by Royal Mail
  •  Online tracking is currently unavailable
  •  For any queries or updates please call us on ( 023 ) 9252 4140
  •  

Delivering your small items

Orders below 30kg in weight, NOT classified as fragile
  •  Will be delivered by a parcel courier
  •  Online tracking is currently unavailable
  •  For any queries or updates please call us on ( 023 ) 9252 4140
  •  

Delivering your medium items

Orders over 30kg, but below 50kg in weight or under 30kg but classified as fragile
  •  Will be delivered by a team of 2 specialist delivery couriers providing a white glove service
  •  Products delivered to the room of your choice and packaging removed and taken away if desired

Delivering your large items

Order over 50kg

For large or fragile items that require plenty of extra care and dedicated delivery, we use our specialist service which includes:

  •  Will be delivered by a team of 2 specialist delivery couriers providing a white glove service
  •  Products delivered to the room of your choice and packaging removed and taken away if desired

Delivery day for medium and large items

  •  You’ll receive an email the evening before your delivery as confirmation
  •  You’ll receive a text message and a call on the morning of your delivery to confirm your estimated timeslot
  •  If there are any issues which may prevent us from delivering within your specified timeslot, we will call you at the earliest opportunity
  •  For any queries or updates please call our dedicated delivery helpline:( 023 ) 9252 4140
  •  

*Next day delivery

Need your items in a hurry? Order before 2pm and, for a little extra, we’ll deliver your products the next working day.

To qualify for next day delivery:

  •  Your order must be placed before the specified cut off time of 2pm
  •  All items on your order must be in stock and available for delivery
  •  Your payment must be received in full with funds cleared for the order total
  •  Delivery must be to a UK mainland address

Whilst we’d love to be able to offer this service 365 days a year, we can’t currently deliver on Sundays, Mondays or Bank Holidays (this also includes the day after any Bank Holiday). For example, If you order next day delivery before 2pm on the Saturday of a Bank Holiday weekend, we won’t be able to deliver until the following Wednesday at the earliest.

For medium, large or fragile items, you will still recieve the same specialist service as you would with a standard delivery.

It’s worth noting, if demand is high, next day delivery slots can’t always be guaranteed.

 

Tile deliveries

Due to the unique way we source our tiles, they will be delivered separately to the rest of your order by our specialist courier. There is no additional charge on top of your total delivery cost (if applicable).

 

Failed delivery

If, on the rare occasion, we are not able to deliver your order on your allotted day and within your allotted timeslot, we will let you know immediately and arrange an alternative delivery date. However, if our couriers turn up to your delivery address on your allotted day and within your allotted timeslot, but are unable to complete the delivery, we reserve the right to charge you an additional £19.99 redelivery fee for the rearranged delivery.

 

Delivery restrictions

Our specialist delivery service is available to everyone in the UK mainland, but due to logistical reasons, restrictions apply to customers living in the following postcode areas:

  •  AB10-56
  •  BT (all)
  •  FK15-21
  •  GY (all)
  •  HS (all)
  •  IM (all)
  •  IV1-28, 30-32, 36, 40-49, 51-56, 63
  •  JE (all)
  •  KA6, 18-30
  •  KW (all)
  •  PA20-25, 27, 28, 29, 34, 38, 40-49, 60-78
  •  PH17-44, 49-50
  •  PO30-41
  •  SA19-73
  •  TR1-20, 26, 27
  •  ZE (all)

If you require delivery to any of the above postcode areas, you can still order online but you won’t be able to select a delivery date during the checkout process. Our Customer Care Team will contact you separately to arrange your delivery date.

 

Delivery surcharges

 

Reluctantly, due to the additional distance from our distribution centre and extra transport costs involved, we have to charge an additional fee when delivering to the following areas:

Delivery surcharge areaSmall/Medium Order(s)Large / Fragile Orders(s)
Grampian£10None
Isle of Wight£10£30
Highlands£10£40
Scottish Offshore£10£40
Isles of Scilly£20Call for estimate
Northern Ireland£30£45
Isle of Man£20£115
Channel Islands£30£115
Republic of Ireland£30£65

The surcharge is additional to the usual delivery fee. For example, a large or fragile order going to the Isle of Wight would cost a total of £64.99 to deliver (Standard £34.99 delivery charge + £30 surcharge).

If you wish to deliver outside of the UK, Channel Islands, Isle of Man or Republic of Ireland, please call us for a delivery estimate.

Frequently asked questions

 

Will I be able to see my total delivery costs before I buy?

Yes. Your total delivery charge will be displayed before you confirm your order, based on your postcode and the weight or classification of your order.

What happens if some of my items are out of stock?

The completed order will be delivered as soon as these items become available, however a part delivery of the in-stock items can be arranged by calling us on ( 023 ) 9252 4140.

How do you package my items?

Once you’ve placed your order, our warehouse team will ensure all your items are checked and packed as quickly as possible. We use our own specially designed packaging incorporating specific features, to help support and protect your items during delivery.

How do I qualify for free delivery?

If your order is over £500 and contains large or fragile items you will qualify for free standard delivery. If ordering online, this will be applied automatically to your basket when you checkout.

I’ve ordered next day delivery after 2pm. When will my order arrive?

If you order after the 2pm deadline, your items will be delivered the next working day plus a further working day.

For example, if you order before 2pm on a Tuesday, you will be offered a next day delivery option for Wednesday. Order after 2pm and you will be offered delivery on Thursday.

All next day deliveries are subject to availability.

I wanted to order next day delivery but I was told it isn’t available. I thought it was always available?

On rare occasions demand for next day deliveries to a certain region can exceed the number of deliveries we can physically supply. If this is the case, and we can’t offer you next day delivery, you will be informed before you place your order.